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"Get the others." -Jake Rogas Wessex Hotel Manager

 

The friendly, smiling staff comprising the Wessex Hotel include a culmination of busy-bodied
individuals helping the hotel to run in tip-top shape. Everyone in the staff has a purpose, and even the smallest and
more minute occupations have a grandiose purpose. Laundrymen, flower deliverers, ice sculptors and more come
together to give you the greatest experience possible. We can guarantee that your stay at the Wessex will be one you
will never forget! Read more about the various occupations used within the Wessex Hotel to better acquaint
yourself with the men and women who come together to make your stay spectacular.


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MANAGER:
Responsibilities:
The Wessex's manager provides overall
leadership, guidance, and direction to the hotel
management team as it strives to provide the highest
quality in standards and services. He also acts as the
main liaison between the client and hotel staff. The
manager also ensures that hotel and client financial
obligations are met.

Manager of the
Wessex: |
Jacob "Jake" Rogas
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CONCIERGE:
Responsibilities:
The Wessex's concierge ensures guests
have everything they need during their hotel stay. These
needs may include anything from arranging transpor-
tation to the airport, reserving dinner reservations,
recommending places to eat, providing map directions
for sight-seeking tourists, or ensuring additional
housekeeping needs, such as extra towels or bottles of
shampoo, are provided as requested.

Concierge of the
Wessex: |
Judith Teller
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DESK CLERK:
Responsibilities:
Greets, registers, and assigns rooms to
guests. Issues room key and escort instructions to
Porter. Date stamps, sorts, and racks incoming mail and
messages. Keeps records of room availability and
guests' accounts. Transmits and receives telephone
messages and answers inquiries pertaining to hotel
services.

Desk Clerk at the
Wessex: |
Abraham
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PORTER:
Responsibilities:
The hotel porter is in charge of carrying a
hotel patron's luggage to his room, opening and closing
both ventilation and windows, and help provides a
valuable service to the hotel by running errards or
delivering food, drink or newspapers to the patron's
room.

Porter at the
Wessex: |
Porter
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DOORMAN:
Responsibilities:
The doorman is the first staff member
you will meet upon arriving at the hotel and provides
your initial welcome and goodbye. He will open taxi doors
for visitors arriving and leaving, secure your luggage,
and make sure it is given to the hotel's porter. He
prevents derelicts from hanging out around the hotel,
and although he is sometimes ignored, he maintains a
sense of diligence.

Doorman at the
Wessex: |
Creeson
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SERVICE DEPARTMENT MANAGER:
Responsibilities:
Keeps the entire bottom two service floors
of the Wessex running smoothly and efficiently. She is in
charge of accepting deliveries and packages, authorizing
entry for the laundry service, flower deliverers and other
workers, manning the kitchen and ice sculptors and
planning activities for the day for areas of the Hotel such
as prep for the Garden Cafe and the Ballroom.

Service Manager of the
Wessex: |
Letti Gordon
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COOK:
Responsibilities:
Creates delectable delacacies, such as
croissants, for visiting patrons. Determines how food
should be presented, and creates decorative food
displays. Inspects supplies, equipment, and work areas
to ensure conformance to established standards, and
instructs other workers in the preparation, cooking,
garnishing, and presentation of food.

Cook at the
Wessex: |
Unknown
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WAITRESS:
Responsibilities:
The waitress is in charge of welcoming
clients, displaying menu cards, taking a patron's order
while they are dining in the hotel's Garden Cafe, serving
orders to the patrons are they are prepared, and making
sure that the meal is charged to the proper room.

Waitress at the
Wessex: |
Juli/Others
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MAID:
Responsibilities:
The maid contributes to guest comfort
and ensures the daily cleaning and tidying of all the
hotel bedrooms and any public areas. They also monitor
the financial performance of the housekeeping
department operation and the efficiency of the linen
service.

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KITCHEN STAFF:
Responsibilities:
Under the direction of the Cook, the
Kitchen Staff creates delectable delacacies for visiting
patrons. They present and create decorative food
displays. They help in all aspects of food preparation,
cooking, garnishing, and presentation.

Kitchen Staff of the
Wessex: |
Many
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FLOWER DELIVERERS/ARRANGERS:
Responsibilities:
The hotel has most of its flowers
delivered. The deliverers and arrangers design, cut, and
arrange live, dried, or artificial flowers and foliage. They
are responsible for keeping all of the hotel's many foral
bouquets looking their best.

Flower Delieverers/Arrangers of the
Wessex: |
Unknown - Subcontracted out of hotel
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LAUNDRY SERVICE:
Responsibilities:
Ensures the cleanliness of all linens and
garments maintained by the hotel. Labels and stores all
garments to prevent loss or misplacement. Repairs
minor damages on a client's garments as well as
ensuring that the laundry area and its equipment are
well maintained.

Laundry Service at the
Wessex: |
Unknown - Subcontracted out of hotel
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